We provide a professional service to government, commercial and residential clients.


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Customer service charter

We provide a professional service to government, commercial and residential clients.

Our Vision

The Roads 2000 Vision states that in terms of customer service the following will occur by the Year 2015:

  • Developed business cases to value add to existing customer services;
  • Been recognised for its superior customer service; 
  • Introduced innovative environmental work practices; 
  • Introduced processes of continual improvement; and 
  • Encouraged an increasingly involved and motivated staff.

Our Values

Roads 2000’s decisions, services and allocation of resources will be guided according to the following values:

  • Environmentally Innovative 
  • Continually Improving 
  • Customer Focused

Who are our customers?

Our customers include any person or organisation that has dealings with Roads 2000.

Service standards our customers can expect

Roads 2000 will:

  • Treat customers with courtesy, respect and understanding; 
  • Deal with your enquiry promptly; and 
  • Supply our customers with accurate information.

In person:

  • Will provide you with a friendly, positive, professional and efficient service;
  • Will listen and discuss your requirements in full;
  • Will take ownership of your enquiry and strive for first contact resolution; and
  • If the person you have requested is unavailable, ensure that an appropriate person contacts you to attend to your enquiry.

On the telephone:

  • Will endeavour to answer your call within six (6) rings;
  • Will provide a 24 hour answering service;
  • Will respond to every message and missed call; and
  • Will answer all calls courteously and introduce ourselves using our first name.

In writing (letters, email, fax)

  • Will write to you in clear, concise language that is easily understood;
  • Will respond to general correspondence within seven (7) working days; and
  • Will acknowledge your correspondence if we are unable to attain this response target.


  • Will respond to quick quotes and contact emails within 72 hours; and
  • Will acknowledge your request if we are unable to meet this response target

How can our customers help Roads 2000

  • Treat our staff how you would like to be treated;
  • Supply us with complete and accurate information; and
  • Inform us promptly of any changes.

Our commitment

Roads 2000 is committed to provide its customers with a friendly, positive, professional and efficient service. Roads 2000’s Customer Service Charter outlines our commitment and provides the standards against which we measure our performance. Roads 2000 will continually strive to improve the quality and standard of its service to all of its customers.

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